{"id":3363,"date":"2019-05-23T09:23:42","date_gmt":"2019-05-23T09:23:42","guid":{"rendered":"https:\/\/api.urba-life.co.uk\/?page_id=3363"},"modified":"2023-02-07T11:11:29","modified_gmt":"2023-02-07T11:11:29","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/api.urba-life.co.uk\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h2>COMPETITION TERMS &amp; CONDITIONS<\/h2>\n<h3>VLOGGER COMPETITION 22\/23 TERMS<\/h3>\n<ul>\n<li>Must be a valid student with 30 weeks or more tenancy.<\/li>\n<li>Winner must produce 5 videos before receiving \u00a3250 voucher.<\/li>\n<li>Vouchers are non-transferable and cannot be exchanged for cash.<\/li>\n<li>Maximum of 5 winners across all brands (Urba-Life, HFS, PSL, USL, ESL and Universal).<\/li>\n<li>Everyone who appears in a vlog must give consent to be filmed and are happy for us to use the video.<\/li>\n<li>No swearing or alcohol consumption.<\/li>\n<li>Will be asked to produce at least one vlog a month.<\/li>\n<li>Vlog will be featured across Homes For Students&#8217; brands social media channels.<\/li>\n<li>All content produced must be approved by Homes For Students\u2019 before going live.<\/li>\n<li>By entering the competition you are giving Homes For Students the rights to own the video and we are free to share across all of our social platforms.<\/li>\n<\/ul>\n<h2>CANCELLATION TERMS &amp; CONDITIONS<\/h2>\n<h3>CANCELLATION POLICY<\/h3>\n<p>Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.<\/p>\n<p>You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme\u2019s processing period and your deposit refund will come directly from them \u2013 you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.<\/p>\n<p>If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a \u00a350 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that\u2019s the amount that will be retained.<\/p>\n<h3>EXTENDED CANCELLATION POLICY (22-23 ACADEMIC YEAR BOOKINGS)<\/h3>\n<p>Some properties have an extended flexible cancellation period for 22-23 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2022 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.<\/p>\n<p>This applies to any tenancy length for 22-23 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 21-22 academic year or summer 2022 period.<\/p>\n<p>You must notify us in writing (including email) no later than 23:59:59 on 31\/05\/2022. After this date, the standard cancellation terms apply.<\/p>\n<p>This promotion is in addition to our standard cancellation terms which continue unaffected.<\/p>\n<p>This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.<\/p>\n<p>Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.<\/p>\n<p>Existing customers must be up to date with payments due on their account to be eligible for this promotion.<\/p>\n<p>We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.<\/p>\n<p>Students who have a confirmed booking are not permitted to cancel and replace other students with a confirmed booking under the standard cancellation terms.<\/p>\n<h2>PROMOTIONS<\/h2>\n<h3>STANDARD PROMOTION TERMS AND CONDITIONS (THE \u201cTERMS\u201d)<\/h3>\n<div class=\"Accordion__content\">\n<div class=\"Accordion__content__inner\">\n<div class=\"TOC__content prose\">\n<ol>\n<li>The tenant must have a valid tenancy agreement of thirty (30) weeks or more (unless stated otherwise) and have paid the rent due under the tenancy agreement, without any outstanding rent or other sums due to us or the landlord to be eligible to receive any incentive or promotion<\/li>\n<li>Withdrawal from the tenancy agreement at any point invalidates all promotions and\/or offers and any promotional credit paid, or value of goods given, may be recovered either through cash repayment or from the tenant\u2019s deposit.<\/li>\n<li>For a promotion, offer or other incentive to be valid, the tenant must have complied with all obligations set out in the tenancy agreement or otherwise.<\/li>\n<li>In order for a promotion, offer or other incentive to be claimed, the relevant, valid, and correct promotional code must be entered by the tenant at the time of booking by either entering the code online or submitting the code to an authorised Homes for Students (\u201cHFS\u201d) including Urba-Life properties, Prestige Student Living (\u201cPSL\u201d), Essential Student Living (\u201cESL\u201d), Urban Student Life (\u201cUSL\u201d) and\/or UKStudenthouses.com (\u201cUKSH\u201d) employee, who is taking the booking. HFS, PSL, ESL, USL and UKSH, as well as any other trading name or brand of HFS shall hereby be collectively referred to as HFS. A code submitted after the time of booking will not be valid. HFS accepts no responsibility for codes not received by us.<\/li>\n<li>If a promotion, offer or other incentive has been claimed and includes the payment of cashback or some other form of financial payment, it is the\u00a0<strong>tenant\u2019s responsibility<\/strong> to ensure the correct payment information is provided to HFS in order for HFS to complete the promotion, offer or other incentive and HFS has no liability for non-payment or non-delivery of any incentive, promotion and\/or offer due to incorrect details being provided by the tenant. Any such payments sent to the incorrect bank account will not be recoverable and\/or will be subject to a recovery fee.<\/li>\n<li>HFS will use reasonable endeavours to reach the tenant to request information to allow it to make payment, fulfil the promotion or offer, or apply the discount. If such information is not received, HFS reserves the right to issue an alternative, or withdraw the incentive, promotion and\/or offer at its absolute discretion.<\/li>\n<li>Promotions, offers, or other incentives are non-transferable.<\/li>\n<li>Goods and vouchers issued by HFS have no value, are non-transferable and cannot be exchanged for cash or anything else.<\/li>\n<li>The time between correctly accepting any promotion, offer or other incentive and it being credited to your account and\/or delivered may vary. HFS shall not be liable for any delays in this regard or for any consequences of any delays, which may occur.<\/li>\n<li>Promotions, offers and\/or incentives cannot be used in conjunction with any other promotion, offer and\/or other incentive. Attempting to use multiple promotions, offers and\/or incentives can result in all promotions, offers and\/or incentives being withdrawn.<\/li>\n<li>All promotions, offers and\/or incentives are subject to availability and HFS has total discretion as to whether to honour a promotion, offer and\/or incentive or not.<\/li>\n<li>HFS reserves the right to amend the Terms, the parameters of any promotion, offer and\/or incentive or to discontinue any and all promotions, offers and\/or incentives at any time, without notice.<\/li>\n<li>Claiming any promotion, offer and\/or incentive implies acceptance of the Terms.<\/li>\n<li>Certain promotions, offers and\/or incentives are unavailable at certain properties<\/li>\n<li>HFS has sole discretion to withhold the payment and\/or delivery of any promotion, offer and\/or incentive if the Terms have not been complied with, or for any other reason.<\/li>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<h2>BOOKING TERMS AND CONDITIONS<\/h2>\n<h3>NO PLACE NO PAY<\/h3>\n<div class=\"Accordion__content\">\n<div class=\"Accordion__content__inner\">\n<div class=\"TOC__content prose\">\n<ol>\n<li>Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which Homes for Students operates, and who book a room with Homes for Students, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.<\/li>\n<li>Only new customers who have never lived at a Homes for Students property are eligible.<\/li>\n<li>If a customer does not gain a place at their chosen University or College and wishes to be released from their Tenancy Agreement, they must provide Homes for Students with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.<\/li>\n<li>Evidence can be a written rejection letter from the University\/College\/UCAS, or a screen shot of the customer\u2019s UCAS status along with the results etc. This can be emailed to <a href=\"mailto:salesenquiries@wearehomesforstudents.com\">salesenquiries@wearehomesforstudents.com<\/a>\u00a0or posted to\u00a0<b>Homes for Students, The Clock Tower, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.<\/b><\/li>\n<li>Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.<\/li>\n<\/ol>\n<h3>NO VISA NO PAY<\/h3>\n<ol>\n<li>Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which Homes for Students operates, and who book a room with Homes for Students, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.<\/li>\n<li>Only new customers who have never lived at a Homes for Students property are eligible.<\/li>\n<li>If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide Homes for Students with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.<\/li>\n<li>Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student\u2019s full name, address and date of issue. This can be emailed to salesenquiries@wearehomesforstudents.com or posted to Homes for Students, The Clock Tower, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.<\/li>\n<li>Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.<\/li>\n<\/ol>\n<h3>DEFERRED PAYMENT POLICY<\/h3>\n<p>Rent is due 14 days before the contract start date if paying in instalments or on 1st August before the contract start date if paying in full in a single instalment, and rent must be paid before a student can move in to the property. It is very important that students communicate any difficulties meeting this obligation to the Property Manager as early as possible to prevent any issues.<\/p>\n<p>If agreed by the Property Manager*, and providing the correct supporting evidence is supplied, students may be allowed to defer the first payment of rent to fit in with student loan schedules, for example.<\/p>\n<p>If agreed, a minimum of 2 weeks\u2019 rent* must be paid before the student moves in and any deferment of rent is subject to an admin fee of \u00a350 to set up the deferred payment schedule which will also need to be paid before the student moves in.<br \/>\n* To defer payment for Brayford Quay in Lincoln, a minimum of 4 weeks rent is required. This is payable before the student moves in.<\/p>\n<h3>REBOOKING POLICY<\/h3>\n<p>Students who rebook their room are able to have their deposits transferred from one year to the next within the Deposit Protection Service. For more information please contact us.<\/p>\n<p><a href=\"https:\/\/api.wearehomesforstudents.com\/wp-content\/uploads\/2020\/10\/Rebooker-tcs.pdf\"><strong>READ OUR FULL REBOOKER\u00a0 TERMS AND CONDITIONS HERE<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>SUMMER &amp; SHORT TERM BOOKINGS TERMS AND CONDITIONS<\/h2>\n<h3>SUMMER &amp; SHORT TERM BOOKINGS<\/h3>\n<p>A summer booking is defined as any booking starting and ending between the 1st June 2021 and 30th September 2021 (inclusive), outside of the normal academic year allocations and pricing structure operated by Homes for Students or Prestige Student Living.<\/p>\n<p>Anyone booking a short stay at a Homes for Students or Prestige Student Living property during the summer period can save up to 20% on our standard pricing.<\/p>\n<ul>\n<li>0-4 week stay &#8211; Standard Summer Pricing<\/li>\n<li>4-6 week stay &#8211; Save 10%<\/li>\n<li>6 weeks+ &#8211; Save 20%<\/li>\n<\/ul>\n<p>Current students (extending their stay at a Homes for Students or Prestige Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.<\/p>\n<p>0-6 weeks extension &#8211; Save 10% 6+ weeks extension &#8211; Save 33%<\/p>\n<p>These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.<\/p>\n<h2>COVID-19 TERMS AND CONDITIONS<\/h2>\n<h3>TENANCY AGREEMENT<\/h3>\n<p>The tenancy agreement is a legal contract between the tenant and Urba-Life (a trading style of Homes for Students Limited). The tenancy agreement is for a fixed term and the student (and guarantor) are liable for the full term of that agreement unless and until express written release is granted.<\/p>\n<p>The usual Termination of Student Tenancy Policy applies for all cancellation requests that are not EXPLICITLY related to the COVID-19 (Corona virus) outbreak.<\/p>\n<h3>INITIAL CANCELLATION PERIOD<\/h3>\n<p>A student can cancel a tenancy agreement for up to 14 days after the date the booking is confirmed (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit. \u00a320 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.<\/p>\n<h3>OUTSIDE OF THE INITIAL CANCELLATION PERIOD<\/h3>\n<p>If a student wishes to cancel outside of the Initial Cancellation Period, and the cancellation reason is explicitly related to COVID-19, then the following applies: COVID-19 Special Cancellation Policy (2020-21 Academic Year)<\/p>\n<h3>OUTSIDE OF INITIAL CANCELLATION PERIOD<\/h3>\n<p>You may cancel outside of the Initial Cancellation Period in the following circumstances:<\/p>\n<ul>\n<li><strong>20-21 Course which is reliant on IELTS\/Pre-sessional course<\/strong><br \/>\nIf the student is a prospective first year Undergraduate or Postgraduate student and the offer of a place at the University or Higher Education Institute in the UK is subject to completing and passing an IELTS (or equivalent) in the UK or in the student\u2019s country of origin, and this is unable to be completed because the IELTS (or equivalent) is withdrawn entirely, the student may be eligible to be released from the 20-21 tenancy agreement.The student must provide\u00a0<strong>written evidence<\/strong>\u00a0that the course is no longer taking place at all within\u00a0<strong>3 days of being notified by the education institute<\/strong>\u00a0and we will release the student from the 20-21 contract without penalty and refund the deposit paid.<\/li>\n<li class=\"pt-2\"><strong>Travel Ban<\/strong><br \/>\nIf the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible to be released from this agreement subject to evidence being provided of a formal travel ban being in force.<strong>There must be a specific government ban in place at the start date of the student\u2019s course that prevents the student coming to the UK, or entering the UK in time to start their course, and there must be no realistic prospect of a delayed course start date.<\/strong><\/li>\n<li class=\"pt-2\"><strong>20-21 Flexible Start<\/strong><br \/>\n<strong>*SOME PROPERTIES ARE EXCLUDED FROM THE 2020-21 FLEXIBLE START POLICY, THIS IS ONLY APPLICABLE AT PROPERTIES AS DISPLAYED<\/strong>If the course start date in the UK is formally delayed by the University or Higher Education Institute, the student may be eligible for a reduction in the 20-21 tenancy length, and start the tenancy later.<\/li>\n<li class=\"pt-2\">The student must provide written evidence that the course start date has been delayed\u00a0<strong>within 3 days of being notified by the education institute<\/strong>, or this must be publicly available and formally announced by the University, the contract may be adjusted accordingly.<\/li>\n<li class=\"pt-2\">If a tenancy agreement is adjusted, the reduction in tenancy length will be by a\u00a0<strong>maximum<\/strong>\u00a0of the length of the formal delay to teaching unless specifically stated otherwise. Some properties may have a maximum length of delay.<\/li>\n<\/ul>\n<h3>TERMINATION BY CHOICE<\/h3>\n<p>A tenancy cannot be terminated outside of the Initial Cancellation Period by a student who is already in the UK, or by a student who does not want to attend the university, or who does not want to come to the UK of their own choice. The student remains liable for the entire rent until a suitable replacement tenant is found and all clauses within the tenancy agreement remain applicable. If the room is re-let we will refund the deposit, less any appropriate charges and a deduction of \u00a350 for the administration of the variation of the tenancy agreement.<\/p>\n<h2>WEBSITE TERMS AND CONDITIONS<\/h2>\n<h3>PHOTOGRAPHY AND IMAGES<\/h3>\n<p>The photography\/images used to advertise a property on our website are typical of that property. Individual rooms may vary in layout and content may vary in layout and the contents within the rooms.<\/p>\n<p>For new properties that are under construction, computer-generated images (CGI) may be used to represent what the property will look like when it is completed.<\/p>\n<p>The furnishings shown in photography, images and videos may not always be representative of what is included in the rooms.<\/p>\n<p>If you require more information about a property, please\u00a0contact us above.<\/p>\n<h3>Third Party Websites<\/h3>\n<p>Urba-Life (a trading style of Homes for Students Limited) do not accept responsibility for any errors or incorrect information shown on any website that is not owned and operated by Urba-Life and as such, are not bound to honour any rates or information displayed on a third party website or social media where it differs from that shown on our own websites.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>COMPETITION TERMS &amp; CONDITIONS VLOGGER COMPETITION 22\/23 TERMS Must be a valid student with 30 weeks or more tenancy. Winner must produce 5 videos before receiving \u00a3250 voucher. Vouchers are non-transferable and cannot be exchanged for cash. Maximum of 5 winners across all brands (Urba-Life, HFS, PSL, USL, ESL and Universal). Everyone who appears in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3363","page","type-page","status-publish","hentry"],"acf":{"pageBackground":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions | Urbalife<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/api.urba-life.co.uk\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions | Urbalife\" \/>\n<meta property=\"og:description\" content=\"COMPETITION TERMS &amp; CONDITIONS VLOGGER COMPETITION 22\/23 TERMS Must be a valid student with 30 weeks or more tenancy. 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